Refund policy

Return and Refund Policy

At KEANU, we are committed to your satisfaction. If you encounter any issues with your delivery, please contact us. We are here to work with you to resolve the issue based on the specific circumstances.

Order Changes or Cancellations

If you need to modify or cancel your order, please email us immediately with the subject line "Change or Cancel My Order." We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been placed.

Missing Delivery

If your package is marked as “delivered” but you have not received it, please wait 24 hours as it may still be in transit or delivered later. If the package does not arrive after this time, contact us, and we will assist you in securing a replacement.

If you think there is a special circumstance, please email info@drinkkeanu.com and we will get you sorted. We are grateful for you!